Lord Howe Environmental Tours is always committed to ensuring the safety of our staff and customers. Our business practices have been updated to align with Government COVID-safety guidelines.
We want you all to know we are taking the current health crisis very seriously and will always put your health and safety at the forefront of our operations.
In addition to our existing safety measures, we have implemented some new protocols to help you feel at ease whilst on our tours.
Physical distancing can be difficult, especially when travelling or doing activities. Our tours have been assessed for maximum capacity, adhering to social physical distancing guidelines and we will be strictly complying with these measures. We have also installed relevant signage so you are aware of the current requirements.
Sanitizer will be available at all areas of our business. We have also taken measures to ensure our team are limiting any unnecessary contact. We request that you use contactless payment if at all possible.
We have increased our cleaning protocols in all areas of our businesses and will ensure all frequently used areas are regularly cleaned and sanitized as per the local health department guidelines.
Prior to taking a tour with us, you will be required to provide a current phone number, email address, residential address, accommodation and your full name in order to complete your activity. Your personal data may be provided to official government bodies to help stop the spread of any health outbreaks.
We know that travel during 2020 needs to be more flexible due to frequently changing travel requirements, so we have updated our cancellation policy to allow changes up to 24 hours before your scheduled tour. If you are feeling unwell, please contact us prior to your tour and we can make changes within the 24 hour period. If you are unwell or have any symptoms, please do not attend your tour and call the Lord Howe Island hospital on 6563 2000.